Refund policy

Communication

Any communication regarding your order, delivery timelines, returns/refunds, order cancellation will be either entertained via our official email addresses (info@raqiq.ae and orders@raqiq.ae) or through our official customer helpline numbers. 

GST and other taxes

In compliance with the taxation policies of the Government of Pakistan, all our prices are going to be inclusive of 17% GST with effect from 1st July 2026. 

Exchange and return policy

Raqiq will only entertain an exchange, return, or refund in the following situations:

EXCHANGE

1. The item that you've received is different than the item that you had ordered. 

2. The item that you've received - particularly for pre-stitched items - is not of the size that you initially ordered. 

3. Please note that any requests for an exchange must be made within 5 days of the product being received by the recipient. 

RETURN

1. The item is defected and/or in improper packaging/shape when it was delivered by the courier company

2. There is a manufacturing problem with the product

3. Please note that any returns must be made within 7 days of the product being received by the recipient.

REFUND

1. For Stitched items, any refund requests must be made within a maximum of 24 hours of the order being received and the payment being processed.

3. For Stitched items, no request for a refund or order cancellation will be entertained once the 48 hours deadline is over. 

By placing an order on our website - www.raqiq.ae - you agree to the above mentioned terms and conditions. Our team will be in touch regarding order confirmation, verification, and processing.

Order cancellation

Any request for order cancellation must be made within 24 hours of the order being received. After the 24-hour period has expired, no requests for order cancellation shall be entertained.

Terms & Conditions

As soon as an order is placed on our website, an auto-generated email and SMS are sent to the customer. This is our first mode of communication. From this point onwards, our team works on each order individually and dispatches all orders within a maximum of 24-36 hours. For orders that are being delivered within Pakistan, we aim to dispatch the products on the same day if we have confirmation from the customer.

Raqiq reserves the right to hold any order if there is insufficient or incomplete information being provided by the customer. Our aim is to communicate directly with the customer and revert back in the shortest time possible. However, we are only able to proceed orders once we have the required details.